Privacy Policy
*Last Updated: May 16, 2025
Swifty's Locks and Keys ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, www.swiftyslocksandkeys.com (the "Website"), or our automotive locksmith services, including car lockouts, key cutting, transponder programming, and ignition repair (collectively, the "Services"). This Policy complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Nova Scotia laws.
1. Information We Collect
We collect personal information you provide and data gathered automatically:
Contact Information: Name, phone number, email address, and physical address (e.g., when booking a lockout service).
Service-Related Information: Vehicle details (e.g., make, model, year, VIN) and proof of ownership (e.g., registration, insurance documents).
Payment Information: Credit card details or billing information, processed securely via third-party payment providers.
User Content: Reviews, testimonials, or inquiries submitted via the Website, email, or phone.
Automatically Collected Data: IP address, device type, browser details, and Website usage (e.g., pages visited) via cookies and similar technologies.
Communication Records: Details of calls, emails, or messages, including call recordings (with consent, where required by law).
2. How We Use Your Information
We use your information to:
Provide Services (e.g., dispatch technicians, program keys, or unlock vehicles).
Verify vehicle ownership to prevent fraud and ensure legal compliance.
Process payments and issue invoices or receipts.
Respond to inquiries, feedback, or service requests.
Improve our Website and Services through usage analysis.
Send service-related notifications (e.g., appointment confirmations).
Send marketing communications, such as promotions, with your consent (where required).
Comply with legal obligations, such as tax reporting or law enforcement requests.
3. How We Share Your Information
We do not sell or rent your personal information. We may share it with:
Service Providers: Third parties like payment processors, IT vendors, or marketing platforms, who are contractually bound to protect your data.
Legal Authorities: When required by law, such as under a court order or to comply with the Criminal Code of Canada.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, with notice to you as required.
Ownership Verification: With authorities or third parties (e.g., insurers) to confirm vehicle ownership, if necessary.
4. Cookies and Tracking Technologies
Our Website uses cookies to enhance functionality, analyze traffic, and personalize content. Cookies may collect your IP address or browsing behavior. You can manage cookies via your browser settings, but disabling them may affect Website features.
5. Data Security
We implement reasonable measures, including encryption for payments and secure storage for records, to protect your information. However, no system is fully secure, and we cannot guarantee absolute protection. You are responsible for securing your contact and payment details.
6. Data Retention
We retain your information only as long as necessary:
Service records (e.g., invoices, vehicle data) for 7 years, per Canadian tax laws.
Marketing contact details until you unsubscribe.
Website analytics data for up to 12 months.
After these periods, we securely delete or anonymize your information.
7. Your Rights
Under PIPEDA, you have the right to:
Access: Request a copy of your personal information.
Correct: Fix inaccurate or incomplete data.
Withdraw Consent: Opt out of marketing communications (e.g., via email unsubscribe links).
Complain: Contact us or the Office of the Privacy Commissioner of Canada with concerns.
To exercise these rights, contact us below. We will respond within 30 days, as required by law.
8. International Data Transfers
Your information is primarily stored in Canada. If we use service providers outside Canada (e.g., U.S.-based cloud services), we ensure they meet PIPEDA-equivalent privacy standards.
9. Third-Party Links
Our Website may link to third-party sites, such as payment processors or social media. We are not responsible for their privacy practices. Review their policies before sharing information.
10. Children’s Privacy
Our Services are not intended for individuals under 19, the age of majority in Nova Scotia. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Policy to reflect changes in our practices or legal requirements. We will post updates on our Website with a new "Last Updated" date. Your continued use of our Website or Services indicates acceptance of the updated Policy.
12. Contact Us
For questions, to exercise your rights, or to report concerns, contact:
Swifty's Locks and Keys
swiftyslocksandkeys@gmail.com
(902) 989-6699
6 Mills Drive, Goodwood, NS B3T 1P3, Canada
